Scan to email issue

Scanning a document to email fails or the email never arrives.

"Scan failed" message on the printer, or scanned documents never appear in the inbox.

Confirm the scanner's email configuration and check spam/junk folders.

1. 1Confirm the recipient email address was typed correctly on the printer panel.
2. 2Check your Junk/Spam folder for the scanned document.
3. 3Confirm the printer's SMTP/email settings have not changed (ask IT to verify if scanning worked before).
4. 4Try scanning to a shared network folder instead as a workaround.
5. 5Restart the printer if it shows a persistent scan error.
6. 6Contact IT with the exact error message from the printer panel.