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Add a Kalexius, Odyssey or Lexoo background in Microsoft Teams
I want to use our company-branded background in Microsoft Teams calls and meetings.
Add a shared mailbox in Outlook (auto-mapping)
I need access to a shared mailbox but it isn't showing up in Outlook.
Add or change your signature in Outlook (New and Classic)
I need to add or update my email signature in Outlook.
Blue screen (BSOD)
Computer shows a blue screen and restarts unexpectedly.
Docking station issue
Laptop does not recognize the docking station or peripherals attached to it stop working.
Forgot your password? How to request recovery from IT
I forgot my account password and I'm locked out of my computer or Microsoft 365 account.
How to add a new Teams account
I need to add another account or organization to Microsoft Teams.
How to add a printer
I need to add a new printer to my computer.
How to add an account in Outlook (New and Classic)
I need to add another email account to Outlook.
How to configure notifications in Microsoft Teams
I want to change how and when Teams notifies me about messages, calls, and meetings.
How to create a rule in Outlook (New and Classic)
I want to automatically organize incoming email, for example moving messages from a sender into a folder.
How to remove an account in Outlook
I need to remove an email account from Outlook.
How to reset your Windows 11 sign-in PIN
I forgot my Windows sign-in PIN and can't log in to my laptop.
Install the Dashlane extension in Edge, Chrome or Firefox
I need to install the Dashlane browser extension so I can save and autofill passwords.
Keyboard not working
Keyboard is unresponsive or typing incorrect characters.
Laptop not charging
Laptop battery is not charging when plugged in.
Laptop slow? Check and end overloaded processes in Task Manager
My laptop is running slow and I want to check what is using up the resources.
Laptop touchpad not working (Asus and HP)
My laptop's touchpad isn't working.
MFA issue
Multi-factor authentication (MFA) prompt is not working when signing in.
Mouse not detected
Mouse cursor does not move or the mouse is not detected.
No sound
No audio is coming from the computer.
OneDrive sync problem
Files are not syncing to OneDrive.
Outlook not opening
Outlook does not open, freezes on launch, or closes immediately.
Outlook password prompt
Outlook keeps asking for a password.
Outlook search not working
Searching in Outlook returns no or incomplete results.
PC running slow
Computer is running slow or freezing.
Phishing email
I received a suspicious email that looks like phishing.
Printer cannot print
Print jobs are sent but nothing comes out of the printer.
Printer offline
Printer shows as offline and will not accept print jobs.
Quarantine Summary email (FortiMail) - Release, Whitelist or Delete
I received a Quarantine Summary email listing blocked messages and I'm not sure what to do with it.
Reset your Dashlane master password
I forgot my Dashlane master password and can't unlock my account.
Scan to email issue
Scanning a document to email fails or the email never arrives.
Second monitor not working
My second monitor is not detected.
SharePoint access denied
"Access Denied" message when opening a SharePoint site or file.
Suspicious attachment
An email contains an attachment that looks suspicious.
Teams camera issue
Camera does not show video in Teams meetings.
Teams microphone issue
Other participants cannot hear me in Teams meetings.
WiFi not working
Computer cannot connect to WiFi.
Windows update problem
Windows Update fails, gets stuck, or will not install.